RecallHawk
Class II Recall

Brand Name: Guardian 2 System Product Name: Guardian System 2 Controller Model/Catalog Number: GS-2.5-C Software Vers

Turncare, Inc

Summary

The FDA issued a Class II for Brand Name: Guardian 2 System Product Name: Guardian System 2 Controller Model by Turncare, Inc. Reason: A software issue where "low" and "terminal" battery alerts did not display on the screen to the user in specific circumstances when the device was not.

Details

Source

Device Recall

External ID

Z-1967-2025

Action Date

2025-06-18

Status

Ongoing

Category

device

Product Description

Brand Name: Guardian 2 System Product Name: Guardian System 2 Controller Model/Catalog Number: GS-2.5-C Software Version: 2.5.4-59 (Fix)

Lot/Code Info: Model/Catalog Number: GS-2.5-C; Software Version: 2.5.4-59 (Fix); UDI-DI: (01)00860001236453; Serial Numbers: 2007.01, 2037.01, 2070.01, 2074.01, 2160.01, 2186.01, 2191.01, 2197.01, 2200.01, 2203.01, 2236.01, 2259.01, 2286.01, 2299.01, 2301.01, 2303.01, 2384.01, 2449.01, 2467.01, 2505.01, 2524.01, 2557.01, 2558.01, 2576.2.2, 2588.2.2.3, 2589.2.2.3, 2591.2.2.3, 2606.2.2.3, 2615.2.2.3, 2630.2.2.3, 2645.2.2.3, 2655.2.2.3, 2658.2.2.3, 2666.2.2, 2741.2.2.3, 2750.2.2.3, 2827.2.2.3, 2836.2.2.3, 2846.2.2.3, 2873.2.2, 2874.2.2, 2875.2.2.3, 2898.2.2, 2901.2.2.3, 2902.2.2, 2903.2.2, 2911.2.2.3, 2913.2.2.3, 2919.2.2.3, 2959.2.2.3, 2976.2.2.3, 2978.2.2.3, 3001.2.2.3, 3013.2.2.3, 3034.2.2.3, 3048.2.2.3, 3055.2.2.3, 3056.2.2.3, 2571.2.2, 2573.2.2, 2577.2.2, 2578.2.2.3, 2579.2.2, 2582.2.2.3, 2583.2.2.3, 2585.2.2, 2587.2.2, 2590.2.2, 2592.2.2, 2595.2.2, 2596.2.2, 2598.2.2, 2600.2.2, 2601.2.2, 2602.2.2.3, 2603.2.2, 2604.2.2, 2607.2.2, 2611.2.2.3, 2614.2.2, 2616.2.2, 2617.2.2.3, 2621.2.2, 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4309.2.5, 4829.2.5, 4846.2.5, 4026.2.5, 4275.2.5, 4346.2.5, 4350.2.5, 4352.2.5, 4353.2.5, 4354.2.5, 4360.2.5, 4363.2.5, 4369.2.5, 4379.2.5, 4380.2.5, 4381.2.5, 4383.2.5, 4384.2.5, 4385.2.5, 4387.2.5, 4392.2.5, 4395.2.5, 4398.2.5, 4399.2.5, 4401.2.5, 4402.2.5, 4416.2.5, 4417.2.5, 4418.2.5, 4419.2.5, 4420.2.5, 4422.2.5, 4433.2.5, 4442.2.5, 4444.2.5, 4447.2.5, 4448.2.5, 4450.2.5, 4454.2.5, 4509.2.5, 4588.2.5, 4590.2.5, 4897.2.5, 2731.2.2, 2754.2.2, 2760.2.2, 2789.2.2, 2852.2.2, 2855.2.2, 2859.2.2, 2860.2.2, 2862.2.2, 2863.2.2, 2864.2.2, 2865.2.2, 2866.2.2, 2867.2.2.3, 2868.2.2, 2869.2.2, 2870.2.2, 2878.2.2, 2879.2.2, 2880.2.2, 2883.2.2, 2884.2.2, 2885.2.2, 2886.2.2.3, 2887.2.2.3, 2888.2.2, 2890.2.2, 2891.2.2, 2892.2.2, 2893.2.2, 2899.2.2, 2910.2.2, 2912.2.2, 2917.2.2, 2918.2.2, 2922.2.2, 4021.2.5, 4028.2.5, 4029.2.5, 4030.2.5, 4031.2.5, 4036.2.5, 4040.2.5, 4068.2.5, 4084.2.5, 4116.2.5, 4135.2.5, 4138.2.5, 4141.2.5, 4142.2.5, 4143.2.5, 4144.2.5, 4145.2.5, 4146.2.5, 4147.2.5, 4148.2.5, 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2943.2.2.3, 2945.2.2.3, 2946.2.2.3, 2948.2.2.3, 2971.2.2.3, 2984.2.2.3, 2989.2.2.3, 2990.2.2.3, 2994.2.2.3, 3006.2.2.3, 3010.2.2.3, 3016.2.2.3, 3019.2.2.3, 3022.2.2.3, 3024.2.2.3, 3025.2.2.3, 3028.2.2.3, 3037.2.2.3, 3038.2.2.3, 3039.2.2.3, 3043.2.2.3, 3044.2.2.3, 3045.2.2.3, 3046.2.2.3, 3054.2.2.3, 3059.2.2.3, 2572.2.2, 2574.2.2.3, 2605.2.2, 2608.2.2, 2609.2.2, 2612.2.2, 2618.2.2, 2619.2.2, 2623.2.2.3, 2624.2.2, 2627.2.2, 2628.2.2, 2986.2.2.3, 3004.2.2.3, 4018.2.5, 4038.2.5, 4042.2.5, 4321.2.5, 4356.2.5, 4357.2.5, 4362.2.5, 4382.2.5, 4386.2.5, 4403.2.5, 4426.2.5, 4449.2.5, 4451.2.5, 4452.2.5, 4453.2.5, 4456.2.5, 4458.2.5, 4459.2.5, 4461.2.5, 4498.2.5, 4504.2.5, 4216.2.5, 4371.2.5, 4376.2.5, 4377.2.5, 4388.2.5, 4389.2.5, 4391.2.5, 4393.2.5, 4397.2.5, 4400.2.5, 4404.2.5, 4405.2.5, 4406.2.5, 4407.2.5, 4408.2.5, 4409.2.5, 4410.2.5, 4411.2.5, 4414.2.5, 4421.2.5, 4438.2.5, 4446.2.5, 4455.2.5, 4457.2.5, 4056.2.5, 4489.2.5, 4637.2.5, 4638.2.5, 4640.2.5, 4642.2.5, 4643.2.5, 4645.2.5, 4646.2.5, 4666.2.5, 4667.2.5, 4678.2.5, 4681.2.5, 4683.2.5, 4692.2.5, 4700.2.5, 4716.2.5, 4726.2.5, 4731.2.5, 4741.2.5;

Quantity Affected: 1081 units

Reason for Recall

A software issue where "low" and "terminal" battery alerts did not display on the screen to the user in specific circumstances when the device was not running patient therapy.

Distribution

US Nationwide distribution in the states of Texas, Illinois, Pennsylvania, Florida, Connecticut

Type: Voluntary: Firm initiated

Recall Initiated: 2023-11-01

Company

Turncare, Inc

Pompton Plains, NJ

Context & Analysis

This is a Class II recall. Class II recalls indicate that use of or exposure to the product may cause temporary or medically reversible health consequences, or that the probability of serious consequences is remote.

This was one of 180 device recalls issued in the same week, part of 403 device-related FDA actions this month.

Turncare, Inc has 2 FDA actions in our database, including 2 recalls.

Frequently Asked Questions

What is a Class II recall?

A Class II recall means the product may cause temporary or medically reversible adverse health consequences, or the probability of serious adverse consequences is remote. Consumers should discontinue use.

What should I do if I have this product?

Stop using the product. Check the product against the specific lot numbers or identifiers listed in the recall. Contact the manufacturer (Turncare, Inc) or your retailer for a refund or replacement. If you experienced adverse effects, report them to the FDA via MedWatch.

How often does Turncare, Inc have FDA actions?

Turncare, Inc has 2 FDA actions in our database, including 2 recalls and 0 device clearances.

Where can I find the official FDA record?

The official record is available on FDA.gov. Search for "Z-1967-2025" on FDA.gov for the full record. You can also use the openFDA API to query this record programmatically.

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